The Collar Factory
Our current production turnaround time is about 3.5 weeks. We recommend that you wait at least 4 weeks before contacting us regarding your order. You can acquire about the status of your order via email or text, we will need you order number in order to help you. If you haven’t received an order update yet, that indicates that your order is not completed yet. Please be patient. We will always notify you when your order was completed and shipped.
If you have an issue with your order, please email or text us with your order number and we will be happy to help you.
If you need to send your order back to us for some reason, please contact us beforehand (we will need your order number).
Custom leather products is what we do! If you would like to create a custom item, but do not see options in the customizer, please email us a reference image of what you are thinking of, and we will help you with the design process.
Make it a Great Day!
The Collar Factory Team