The Collar Factory
The best way to reach us is via email. We do our best to respond within 2-3 business days (M-F).
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Our current production turnaround time is about 3.5 – 4 weeks. Please allow at least 5 weeks prior to contacting us about your order (sometimes we run behind on production, especially during holidays). We will always email you an update when your order has been completed and was shipped. If you haven’t received that update email, that indicates that we are not done with your order yet. Please be patient.
If you have an issue with your order, please email us with your Order number, we will be happy to help you.
If you need to send your item back to us for some reason, please contact us.
Custom leather items is what we do! If you would like to create a custom item, but do not see options in the customizer, please email us a reference image of what you are thinking of, and we will help you with the design process.
Make it a Great Day!
The Collar Factory Team